Are you not completely satisfied with your purchase? Or did you order the wrong size? You can always return your order within 14 days after you have received it. Follow the steps below to return your product:

1. Send an email to webshop@hetanker.be stating that you wish to return your product(s). Please mention your order number or attach your pro forma invoice to expedite the follow-up process. Please announce your return before the 14-day return period has expired.
   
   
2. Fill in the necessary information from the return form. There is space provided to indicate the reason for the return. This is not mandatory, but it helps us improve our service.
   
   
3. Include the completed return form with the products you wish to return. Close the box properly so that the products are not damaged during transport.
   
   
4. Go to the nearest post office and return your package to the address below. The return of packages is at your own expense.

Het Anker – ShopWeDo
Egide Walschaertsstraat 22A,
2800 Mechelen, Belgium

Once we have received your package, we will refund you the full amount within 14 days. Any additional costs resulting from a different method of delivery will not be refunded. The amount will be automatically refunded using the same payment method with which the original transaction was made.

You cannot exercise a right of withdrawal for personalized items.

You can read all information regarding your right of withdrawal in our general terms and conditions.